Submit dispute
We do everything we can to keep you happy. If something does go wrong, we'll guide you through it step by step.
Please contact us first
Things don't always go to plan. If you have a complaint, we recommend getting in touch with us by email first. We respond within 14 days and will do our best to find a solution together.
Report a dispute via WebwinkelKeur
Can't resolve it between us? You can report your dispute to WebwinkelKeur free of charge. They'll mediate between you and us. We are affiliated with WebwinkelKeur and accept their mediation recommendations.
Report via the ODR platform
As a consumer in the European Union, you can also submit your complaint via the European Commission's ODR platform. If your complaint is not already being handled elsewhere, you are free to use this platform.
Good to know: we are affiliated with WebwinkelKeur (member since 2022). Mediation through WebwinkelKeur is free for consumers. However, submitting a dispute to the independent dispute committee involves costs, which you will pay to the respective committee.